The overall objective of the study was to determine factors affecting adoption of mobile banking technology in kenya. And these mobile banking products were found to have increased the revenue of unguka ltd in the last three years. Mobile money, the remaining 50 merchants, who are current users of mtn mobile. It sought to quantitatively test the widespread notion that mobile money in most cases leads to financial inclusion. Citation and commencement these guidelines may be cited as the bank of uganda mobile money guidelines, 20 and shall come into force on october 1, 20. A focus on the impact and usage year 20 pages 44 mobile money transfer services emerged in kenya sometime in the past decade but in 2007 with safaricoms mpesa service and mkesho in 2010. Promoting payment digitisation in ghana via mobile money. This study aimed at analyzing the effectiveness of mtn mobile money services in. Perceived risk was identified as a major inhibitor in the adoption of mobile banking amongst the users. Mobile money services design and development for financial. The rest of this chapter gives details about background and motivation, problem statement and outline. Effective risk management underlies sustainable commercial growth because it protects two key commercial assets. The purpose of this study was to determine the relationship between financial inclusion and mobile money in ghana. The findings showed that some factors pertaining to trust, usefulness and risk drive the usage of mobile banking in new zealand.
The bou has only approved mobile money operations when this is done in partnership with a supervised financial institution sfi. The study sought to compare the extension and impact of the service as against the successful implementation of kenya. The impact of mobile money services on the growth of micro, small and medium enterprises in nkasi district council by israel njabu tumaini a dissertation submitted to the faculty of social science in partial fulfilment. The main objective of the study is to examine the determinants of mobile banking adoption as a communication in the banking industry with specific emphasis on the access bank ghana limited. Factors that were studied include the perceived ease of use of mobile money services, the usefulness of the mobile money services and the intention to continue using services. As mobile money and other electronic payment solutions become more readily available. In other words, will an insecure mobile phone necessarily mean a. The objective of this study was to establish factors influencing adoption of mobile money services among institutions of higher learning. Study of mobile phone usage among the teenagers and youth in mumbai by m a c r o.
This paper is part of a more extensive research, a doctoral dissertation, prepared by e. A thesis submitted to the faculty of the university of delaware in partial. The mobile money cash transfer basically refers to the money transfer system that allow individuals to send and receives mobile some small amount of money to. As thesis research advisors, we here by certify that we have read and evaluated this thesis entitled the contribution of mobile money transfer in marketing. This paper focuses specifically on kenya, a country that is often considered to be home to the worlds most developed mobile money system. E money refers to payments made using prepaid cards, debit and credit cards, loyalty. The agent is selected by the mobile money service provider. This service is therefore only available to people who possess a formal bank account. The use of mobile money for transactions has been steadily growing across africa, positioned as the next big thing to revolutionize the cash dominant economy of africa. Informal sector gdp contribution, link to formal sector, contribution to job generation vastly unknown in africa. Managing the risk of fraud in mobile money 12 executive summary risk management is a key component to the commercial success of any business.
The emergence of new mfs, including bulk payments, insurance, mobile savings and credit, prepaid cards, and crossborder and international money transfer services. The impact of saving with mobile money transfer technology on the livelihoods of rural wageearning women. Mobile payments are facilitated through one of these services, mobile money, which allows any individual to register for a mobile wallet, through which they can store and send money on even a basic, inexpensive phone. Effects of mobile money services on financial development. The impact of saving with mobile money transfer technology. This paper seeks to identify factors affecting the adoption of mobile money for payments in ghana, exploit avenues to promote the payment aspect of mobile money and how to integrate mobile money payment solutions into businesses. Security information and events management systems can be a solution to this problem. The paper focuses on innovative mobile phones money and banking options in four african countries kenya, nigeria tanzania an d uganda. Since almost half of tanzanians own a mobile phone through which they can save money and handle financial transactions without needing a bank account, to what extent has the mbanking system covered the financial inclusion in tanzania. Many banks do not find it economically attractive to. This thesis will examine the adoption, usage and outcomes of a mobile. Impact of mobile banking on financial performance of. Examining the adoption, usage and outcomes of mobile money. International development research centre, ottawa, canada, and the department for international development, uk.
The impact of mobile financial services in low and lower. Pdf the study seeks to assess the impact of mobile money. The research was a case study of mobile money security in ghana and used qualitative and. Mobile money is a relatively new technology, which was. This system is called mpesa, a combination of mobile and. A qualitative analysis of college student use of mobile phones for family communication thesis presented to the graduate council of texas state universitysan marcos in partial fulfillment of the requirements for the degree master of arts by john alderson, b. According to oxford english dictionary one of the earliest uses of word mobile was in association with the latin phrase mobile vulgus, i. With mobile money service seeing increasing growth in terms of agents, customers, transactions and currently with four mobile network operators in the mobile money industry, the study documents the effects mobile money services exert on the depth of ghanas financial sector development and also the currency in circulation. Mm helps the business recover money from customers much faster.
Background these guidelines address mobile money issues. The objective of this study was to determine the effect of mobile banking on the financial performance of commercial banks in kenya the study applied descriptive research design. The impact of mobile money on financial inclusion in lesotho. A recent survey revealed that there are 20 countries in which more than 10% of adults used mobile money at some point in 2011, of which 15 are in africa. The impact of mobile financial services in low and lowermiddleincome countries erwin a. This study was guided by the following specific objectives. Pdf factors influencing the uptake of mobile money service in. Since the launch of mtn mobile money in uganda in march 2009, the. Then, when customers wish to cashin, they give the agent physical cash, and the agent in turn transfers a corresponding amount of efloat from their account to the customers account. Impact of mobile banking on financial performance of unguka. Although a significant portion of the study s participants have stopped using mtn. The thesis the battles of bleeding kansas directly affected the civil war, and the south was fighting primarily to protect the institution of slavery doesnt work very well, because the arguments are disjointed and focused on different ideas. Are these mobile subscribers use the money transfer system in accessing financial services. Effects of mobile banking on the financial performance of.
Factors affecting the adoptio of mobile banking in new zealand. Then, when customers wish to cashin, they give the agent physical cash, and the agent in turn transfers a corresponding amount. Research report making sense of mobile money in urban ghana. The thesis is the backbone for all the other arguments in your essay, so it has to cover them all. Over the last 10 years, availability of mobile phones has increased. Survey, 150 mobile money systems in 72 countries have been deployed, and another 109 projects are in planning phases penicaud 20. Pdf factors influencing the uptake of mobile money service. Mobile money offerings resultant from tying a consumers mobile to their bank account. Determinants of mobile banking adoption in the ghanaian. A mobile money agent is the main interface between the customers and the mobile money service provider. The target population included six mobile phone service providers who provide mobile phone services and 43 commercial banks operating in kenya as at december 2012. Department of finance and accounting, school of business, university of nairobi, kenya.
This paper studied the use of mobile money transfer service in ghana. The study concludes that the banking alternative quality and the awareness of the mobile money transfer services influences the adoption of mobile money services to a great extent. Mobile payments is a new technological mantra not only for researchers, innovators, company executives, but also for every household across the globe. Brief protecting consumers, providers, and the system. Thus, by storing value in their mobile money account, people are insured against theft and unneeded expenditures because of the withdrawal and transfer fees which encourage them to cash out or transfer money 3only when the need arises. Mobile money guidelines, 20 communications for all. Factors influencing the uptake of mobile money service in tanzania. In a typical mobile money system, agents purchase efloat from the mobile money operator by delivering physical cash to the operator. Through a case study focusing on rural women in the agricultural kenyan context, the research explores whether the savings mechanism offered by mobile money transfer technologies is being utilised. Regulatory impact on mobile money and financial inclusion in. Frauding such a system can be lucrative and will always draw the attention of criminals. Mobile based money transfer services are promised to a large success in the future.
The impact of saving with mobile money transfer technology on. To establish the relationship between perceived usefulness pu and adoption of mobile banking technology in. Mobile money services have been deployed in developing countries as a means of extending financial services to the unbanked, but more robust research is needed on the direct link between the use of mobile money services and easier access to finiancial services. Regulatory impact on mobile money and financial inclusion. Mobile money services a bank in your pocket an overview of trends and opportunities 7 their accounts and to perform transfers and payments. During the last few years, the use of mpayments as a new payment channel has resulted in an increase in the volume of. Money, provided the researcher with demographic statistics about their businesses and. Pdf factors influencing the uptake of mobile money.
Mobile money transfer international remittance service. The research reported in this thesis, except where otherwise indicated, is my original research under the supervision of professor imraan valodia and cosupervision of kathleen diga. The study also concludes that there is a significant relationship between financial reporting and the adoption of mobile money services to a great extent. Mobile money, individuals payments, remittances, and. Mobile money service providers mmsp are required to hold, in an escrow account in their partner sfi, the equivalent of all the mobile money that has been issued to their customers and agents. Mobile money services started in kenya in 2007 through mpesa m for. The technology acceptance model, diffusion of innovation and the toe framework. Ghana, august 2015, thesis for the degree of master of business administration. Pdf security challenges of mobile money transfer services.
Mobile money has emerged as a strong competition to. Mobile money mpayments are increasingly being adopted by organisations as a new way of doing business in the 21st century. A case of kilosa, morogoro, tanzania, in partialfulfilment of requirements for award of the degree of master of. Mobile banking is a financial service often available in developed countries, but not in most. The effect of mobile money on the financial performance of. Mobile money transfer international remittance service providers. The net generation of digital financial inclusion t here are multiple paths by which greater mobile internet access and smartphone adoption can impact digital financial inclusion, particularly mobile money and mobile financial services. Study of mobile phone usage among the teenagers and youth in. Mobile enabled persontoperson payments, or mobile money transfer services mmt, are experiencing rapid adoption in many markets, in response to steady growth in remittances, the worldwide ubiquity of cell phones, and the need for an electronic p2p payment alternative to paperbased mechanisms like cash and checks. Mobile money operators typically leverage an agent network to. Mobile money transfer in ghana master thesis institutional.
A focus on the impact and usage otieno linah degree programme in business management bachelors thesis may, 20. Factors that were studied include the perceived ease of use of mobile money services, the usefulness of the mobile. Money that is easier to use within the sociocultural. Fraudsters are innovative and always looking for new ways to avoid detection. This study seeks to undertake an assessment of the impact of mobile money by studying airtel money in malawi as a case study. Masters thesis mobile money security a holistic approach eric kodjo afanu raymond selorm mamattah 20 master 120 credits. Very little is known with respect to the service in ghana. Mobile money is an important tool for poverty reduction because it offers a means of addressing the impasse that exists between banks and poor households.